At Nicole Stack, we want you to be satisfied with your purchase. This Returns & Refund Policy explains our practices regarding returns, exchanges, and refunds.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or customization reasons. These include:
Personal care or wearable items that have been used
Customized or special-order products
Items not in their original condition or packaging
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the process. Returns must be shipped back to us at your expense unless the return is due to a defective or incorrect item.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7–14 business days.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the same product (subject to availability) at no additional cost to you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos and details. We will arrange for a replacement or refund.
Contact Us
For questions or concerns regarding our Returns & Refund Policy, please reach out to us at [email protected]